Why do you no longer offer pre-sale telephone support?

Posted by:

From January 1, 2016 we will not be providing pre-sale telephone support and now request that customers contact us by email instead. Last year virtually all customers found the information they require on our websites either without the need to firstly contact us or by firstly contacting us by email. All such email inquiries are answered in a timely manner by one of our managers.
The requirement to properly and expertly answer a tiny number of pre-sale telephone inquiries in all the time zones in which we operate (USA, Europe & Australia) adds significantly to our costs and ultimately these costs must get passed on in the form of higher prices. So instead we would prefer to keep our very reasonable prices as low as possible by responding to questions by email only.
You will also find that most customer questions are answered in our easily searchable FAQ file at http://faq-apclists.com
Thank you for your understanding.
0

About the Author:

  Related Posts
  • No related posts found.

You must be logged in to post a comment.